If you have made a purchase from us and you have a problem, we are here to help you.
What do I do if I think something is missing from the goods I have bought?
Fill out the UKE Customer Resolution Form below and tell us what you think is missing. We will contact the Seller/Courier to try and find out what has happened to the missing item. If it is found that the item is missing we will contact the Seller on your behalf for suitable financial compensation.
What do I do if an item doesn’t match the description on the sales listing?
Let us know what is wrong by filling out the UKE Customer Resolution Form below. Once we have received this we will contact you and the Seller to discuss the problem. We will always try and find a resolution for you as quickly as possible.
An item I have received is damaged
It is very rare for a damaged item to go unnoticed, however, if something you have received is damaged, please complete the UKE Customer Resolution Form below. We will contact the Seller and all third parties involved ie removal and/or delivery (incl. your own courier if applicable) to find out what has happened. Once we have a clear understanding of the issue we will confirm with the Seller/Third Parties of our advice with reference to repair or financial compensation.
What happens if I have had my goods for over 14 days, but I have a problem?
UKE’s Purchase Protection Policy runs for 14 days from collection of the goods. After 14 days from this date you are required to contact the Seller (Vendor) direct. This does not affect your Statutory Rights.
Customer Resolution Form
If you have received your goods and there is a problem you want us to help with, please complete the form below to let our Customer Service Team know.
Please note, we may be required to contact the ‘Seller’ or a third party to validate/assess the issue or to gather further information.